OBIATEC's Electronics Test Site – Returns & Refunds Policy

1. Payment Method

• All payments are made by Cash on Delivery (COD).
• This means you only pay for your order when it is delivered to you.

2. Refusing Delivery

• If you choose not to accept the order at the time of delivery, no payment will be collected and the order will be canceled.
• In this case, no refund is necessary.

3. Returns After Payment

If you have accepted and paid for your order upon delivery, you may still request a return under the following conditions:

• You must notify us within 7 days of receiving the product.
• The product must be unused, in its original condition and packaging, and include all tags, manuals, or accessories.
• Certain items are non-returnable, such as:
  • Perishable goods (e.g., food, beverages).
  • Hygiene-related items (e.g., cosmetics, personal care, undergarments).
  • Customized or personalized products.

4. Refunds

• If your return is approved, we will refund you in cash or via another method agreed upon at the time of return.
• Delivery fees (if applicable) are non-refundable, unless the return is due to:
  • A wrong item being delivered.
  • A defective or damaged product.

5. Exchanges

• Where possible, you may choose to exchange the returned product for another item of equal value.
• If the replacement item costs more, you will need to pay the difference upon delivery.
• If the replacement item costs less, the difference will be refunded to you.

6. How to Request a Return

To request a return, please contact us at:

• Email: support@obiatec.com
• Phone: 06 41 37 79 28

We will provide you with instructions on how to proceed.